CLIENT SERVICE AUTOMATION
Complete Implementation Program Overview

 

 

 

Client Service Automation is the “using of technology to automate the Support Process”. We implement salesforce.com’s Service Cloud solution as a means to help our clients realize Client Service Automation methodology. With salesforce.com’s Service Cloud properly implemented, you will realize scalable, replicable, and organized support processes that end in deflected and closed Cases.  Complete the form (on right) to learn the complete details of our various Service Cloud implementation programs, which may include:

  • Case/Support Management
  • Account Management
  • SLA/Milestone Tracking
  • Website, Email, Calendar Integration
  • Agent Activity Tracking
  • Asset/Warranty Management
  • Product/Inventory Management
  • Lead/Opportunity Management
  • Reporting, Dashboards, Forecasting

...and more.

IMPLEMENTATION OVERVIEW DOCUMENT

Please complete the form below to access our document that describes, in great detail, the services that are included in our various Client Service Automation Implementation Programs.

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